Returns & Refunds.

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Cancellation requests received after 12 hours may not be accepted, especially if the order has already been processed or shipped.
• For eligible cancellations, the refund will be processed after deducting applicable taxes, payment gateway charges, or other non-refundable charges, where applicable.

2. Refund Eligibility

Refunds are applicable only in cases specifically approved by EINIG Corporation.

A refund may be considered if:

• The order was cancelled within the permitted cancellation period.
• Payment was successfully received but the order could not be fulfilled by EINIG Corporation.
• A duplicate payment was made for the same order.

3. Damaged or Defective Products

• Products damaged during delivery or found to have a manufacturing defect must be reported to us within 48 hours of delivery.
• Customers may be required to provide photographs or videos of the product, packaging, and shipping label for verification.
• Approved cases will generally be resolved through replacement rather than a cash refund.
• Damage caused by improper installation, misuse, negligence, alteration, or normal wear and tear will not qualify for replacement or refund.

4. No Refund After Shipment

Once an order has been dispatched, cancellation and refund requests may not be accepted.

For COD orders, once the order has been shipped, cancellation may not be permitted. Customers are requested to accept the order after confirming their purchase.

5. Refund Processing

Once a refund is approved, it will be initiated to the original payment method used for the transaction.

The time taken for the amount to reflect in the customer's account may depend on the respective bank, card issuer, payment gateway, or financial institution.

6. Incorrect or Incomplete Delivery Information

EINIG Corporation will not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or inaccurate customer-provided address or contact information.

7. Return Shipping

Where a return is specifically approved by EINIG Corporation, the return shipping instructions will be communicated to the customer. Products must be returned in the condition specified by our support team.

8. Policy Changes

EINIG Corporation reserves the right to modify or update this Refund & Replacement Policy at any time without prior notice. The updated policy will be published on our website.

9. Contact Us

For refund, cancellation, or replacement-related queries, please contact the EINIG Corporation customer support team through the contact details provided on our website.