Shipping Policy.

Effective Date: 05 September 2026

Company: EINIG Corporation

Head Office: Thammanam, Kochi, Kerala, India

EINIG Corporation is committed to ensuring that your orders are processed, packed, and delivered safely and efficiently. This Shipping & Delivery Policy explains our shipping procedures, delivery timelines, charges, and related terms.

1. Order Processing

All orders are processed after successful order confirmation and payment verification.
Orders are generally processed within 1–2 working days. Orders received on weekends or public holidays will be processed on the next working day.
EINIG Corporation reserves the right to contact customers for order verification where necessary.

2. Delivery Timeline

The estimated delivery time is generally:
1–4 working days from the date of dispatch.
In certain locations or circumstances, delivery may take up to 1–7 working days depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before the order is confirmed.
Any applicable additional charges for special delivery requirements or remote locations may be communicated to the customer before dispatch.

4. Cash on Delivery (COD)

COD service may be available for selected locations and products.
An additional ₹200 COD handling charge may apply to COD orders.
Customers are requested to accept and complete payment for COD orders at the time of delivery. Repeated refusal or failure to accept a confirmed COD order may result in restrictions on future COD purchases.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Valid contact number

EINIG Corporation will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate address information provided by the customer.

6. Tracking

Once your order has been dispatched, tracking details may be provided through SMS, WhatsApp, email, or other available communication channels.
Customers can use the tracking information to monitor the status of their shipment.

7. Delivery Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Courier Severe weather conditions or logistics delays
• Natural disasters
• Public holidays
• Transportation disruptions
• Incorrect address information
• Remote delivery locations
• Government restrictions
• Unforeseen operational circumstances

Such delays will not automatically qualify the customer for a refund or compensation.

8. Failed Delivery Attempts

If the courier partner is unable to deliver the order because the customer is unavailable, does not respond to calls, provides an incorrect address, or otherwise prevents delivery, additional delivery attempts may be made according to the courier company's policy.
For COD orders, repeated failed delivery or refusal may result in the order being cancelled.

9. Damaged or Tampered Packages

Customers are advised to inspect the outer package at the time of delivery.
If the package appears visibly damaged, opened, or tampered with, the customer should immediately report the issue to the delivery personnel and contact EINIG Corporation as soon as possible.
Where required, customers may be asked to provide photographs or videos of the package and product for verification.

10. Wrong or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact EINIG Corporation within 48 hours of delivery.
The customer may be required to provide:

• Order number
• Photographs/videos of the package
• Photographs of the received product
• Unboxing video, where available

After verification, EINIG Corporation may provide a replacement or other appropriate resolution in accordance with our Refund & Replacement Policy.

11. Cancellation After Dispatch

Orders may not be cancelled once they have been dispatched.
For COD orders, cancellation or refusal after dispatch may be subject to restrictions on future COD orders.
For further details, please refer to our Cancellation, Refund & Replacement Policy.

12. Non-Delivery

If an order is marked as delivered but you have not received it, please contact us as soon as possible with your order details.
We will coordinate with the relevant delivery partner to investigate the shipment.

13. Contact Us

For shipping or delivery-related queries, customers may contact EINIG Corporation through the contact details provided on our website.
Please keep your order number available when contacting customer support so that we can assist you efficiently.

Policy Updates

EINIG Corporation reserves the right to modify or update this Shipping & Delivery Policy at any time. Any changes will be published on this page with the revised effective date.